If you are in the US, call this number or contact live support for your refund requests. The rep was very nice and refunded me without issue. 

Contact Phone: 1-800-345-7669

https://www.playstation.com/en-us/corporate/contactus/

Other countries

https://www.playstation.com/country-selector/index.html

But that won't hold me back wanting to get some form of compensation for these two very frustrating days. Perhaps a free season pass ?

Yet, nobody from Neocore adressed and commented the mess. Irritating at the least, I would say. 

And hopefully there won't be any more trouble...but somehow I've got a bad feeling about that. Could be possible that every time something bigger - like those additional seasons - is added, the fun starts again.

I guess I'm glad to hear that the problems I'm having with this game aren't specific to my ps4. I bought on thursday because it was on sale and that night I played for a few hours without issue. Then friday, when I went to play after work, the game just stopped working. I'm seeing all of the same problems that orher people are posting about here.

Still nothing, eh?

I wonder how refund - at least in part for all the trouble right at the start - would work in case of having bought a physical copy, which I did. 40 Euro for the Deluxe version on PS4.

And I really wonder, when somebody finally is going to adress this shitty situation. Doesn't matter if it's weekend, Easter or whatever, as I wrote before: When unleashing such an update you have to observe what happens. This is their damn responsibility, making sure a product that cost money, works. It's no free-t-o-play game after all. Sucks big time.

It's working fine for me right now

My son also bought the game and is unable to start...

PSN: Panama1217

1) Create a character: confirming character does nothing until I restart the game... suddenly THEN I see the 5 characters I created while attempting to create 1.

2) Finish the tutorial, or mission 1: if the tutorial continues I wouldn't know as I can't play past this mission. After waiting at the end of level for approximately 12 minutes the loading screen finally occurs... but that leads to the biggest game break.

3) There are zero missions available from the starmap regardless of what sector I go to... also once I go to a sector theres no way to return or progress anywhere else other than back to the main menu.

Not happy with this, regardless of price paid.

PSN: Goober_316

I only found the issue when my first character's campaign bugged at the second  chapter and so I thought I'd try another character.  Note my first character was started before they hot fix patch. 

So what do we know...

The recent hotfix has caused the widespread issue.

The issue involves failing to accept the completion of missions and accessing of the next available mission.

Character creations are failing to upload correctly.

Selecting random missions from starmap has no issue with accepting or completion.

Selecting tarrot card missions accepting or completion has no issues.

If I were to guess it seems there is perhaps a communication issue between the information being sent by the user to the server. (I'm no expert just a place to maybe start looking?)

Hopefully it can be sorted out lord knows I'm not starting my crusader again took a long time to get all the relic items for my build.

The game is great fun and hopefully we'll all get to carry on enjoying it soon. Oh and advise to get the most of your game go through the main campaigns/assignments first as they reward the most xp, ignore starmap until endgame, save/acquire ALL your fate points for the endgame and ensure you unlock tarrot cards that reward relic items, makes the grind a LOT more fun and less tedious rewards.

Hope this helps, if IV missed anything feel free to add on.

Push, push, push. Come on, get back alreday.

As a software engineer, initially I wasn't that upset. I understand stuff happens. But the lack of response here and elsewhere is inexcusable. In the discord chat for support, one of the lead programmers is playing APEX. I guess it's nice to be able to relax on the weekend when you just broke your game and people who just bought it during the sale can't even play it. What a joke of a company. I now fully understand how they can release a bug filled pile of excrement.

I'm not gonna waste any more time on this game or joke of a company. I'll just get a refund and call it a day. 

What a fuck-a-thon. 

Just now it is midnight and tomorrow I start working again....a whole weekend of gaming fucked up - never felt so frustrated since tiger woods 2007 golf where all code was broken. Thx to this bug I have discovered something positive - Xcom2 is a great game...maybe I will play it half an hour now too.

Bloody hell...a whole weekend blown up....

I bought the Imperium Edition Wednesday.  Got a Crusader to 11 and Psyker to 5.  I logged in after the hotfix and played crusader after the mission it was on, it bugged.   No more progression.  Played Psyker, it bugged on next mission.  Created a new Assassin, it wouldn't create when I named it (or so I thought anyways).  After 4 times pressing the triangle button to accept the name it said my slots were full.  I closed the game, came back in and all those failed attempts created characters.   Well i played one of the new Assassins and it won't finish the first tutorial mission, it gets to the end and gives "End Mission" but nothing happens.  I have to force close the game.

Very frustrating.  I'm a big fan of the 40k universe and I think this game could be great. Somehow it slipped under the radar, I don't have the time for games I used to.   

I have a really bad first experience with it now, though.    What I played seems really good, but this is disappointing.

Looks like the company is in Hungary and it's early in the morning.  Hoping they work weekends :D  Don't see much activity on these boards from anyone who works there.

If you like WH40K, take a look at the last incarnation of Space Hulk. It's a faithful, technical up-to-date adaption of the turn-based board game. there also "SH: Deathwing" which transfers the battle against the horrifying Tyrannid Genestealers to ego-shooter. Much critized, (also because of technical shortcoming, but I found those much less irriitasting than in "Inquisitor") but I liked it very much, because of the overall visual design and  dense atmosphere it created.

Tarot an priority missions still work though upon trying the vipers nest story mission same big occurred as did in main story so the over all big seems to be tied to the campaign mode or is this just my experience?