Console Support Information

162

Inquisitors!

We're receiving a lot of feedback following the console release of Warhammer 40,000: Inquisitor - Martyr across all platforms and social media, so we'd like to gather everything that might concern you for a quick reference.

1. Patch is coming soon

Please rest assured that we're constantly monitoring feedback and we're working on patches accordingly. Though this is not a very quick process, you can expect fixes for most common problems regularly, as soon as we have processed feedback, fixed the most pressing problems, and the patches gone through the approval process. These can take several days, but they're on the way.

Our first upcoming patch will improve stability, auto-aiming and fix some of the more common bugs on consoles. Patches will regularly improve the overall game, while free content updates (Seasons) will provide additional content and further improvements. In general, these updates contain the same content as the PC version, but with a slight delay in publication.


2. Verifying your account

There seems to be a few players who have trouble with registration, login or e-mail verifications. If you're one of them, first of all, you should check the following before contacting us:

  • Is your e-mail account still active?
  • Are you the only user of the e-mail address?
  • Is the verification link e-mail maybe in the spam folder?
  • Did you enter your e-mail address correctly?
  • If you received a 404 on mobile, have you tried clickin on it on a desktop PC?

What you should avoid, as they might be the source of the problem:

  • Clicking a verification link after requesting a new one (only the last one will work)
  • Spamming verification requests endlessly instead of waiting for a verification link to arrive (it can take a few more seconds, just check again the spam folder, refresh, but don't request a new one every second)

If the problem persists, please contact [email protected]and we can look into your case. Please provide both your e-mail address that you tried to use and your PSN ID or Gamertag. 

You can also try registering with another e-mail address, see if that works.

(Also, don't post your e-mail address and console ID on social media by tagging us, as it will be visible to everyone.)


3. Proper channels for technical support

If you'd like to engage in the conversation about technical problems, you can get a faster reply and solution if you target the proper support channels. If you have any technical problems with the game these are the most effective channels:


Thank you for reading, we hope you're enjoying the game! Don't forget: the Emperor protects!

This post was modified 5 years 183 days ago by Megapull
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Console Support Information
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5 years 158 days ago
+5
Marcopolocs
Again, your answer makes no sense. Vampiricmist and Killyox are reporting the exact same bug on the exact same missions. And yet, your response to one of them is "we ran some scripts that should fix the problem" and the other is told to wait for the patch (that is supposedly already fixed "on your end.") I get it, you're just the community manager and maybe you don't really know, but don't keep coming on the boards and lying to your customers. 


I really, REALLY like this game and have been a supporter from the very beginning. If it weren't for the fact that I can't progress on all 3 characters because of multiple game-breaking bugs, I'd have nothing but good things to say. The gameplay itself is great. But this constant unprofessionalism from community management is seriously hurting your relationship with your players. We know you're a small team, and we're not asking the devs or the publisher to be perfect. Hell, even AAA titles (especially from Bungie and Ubisoft) are just as buggy. Sometimes even worse. But you should learn from their mistakes. Just for example, Destiny wasn't a bad game, but Bungie turned it into a complete dumpster fire by treating their players poorly and by allowing their community manager to lie constantly. It made the community VERY toxic and killed their player base. 


Right now you need every player you can get, but it's almost as if you don't care. The game has been broken since launch on consoles, and yet there is still no patch. You pushed the Charybdis Outpost DLC out, and let people pay for it, even though it's completely inaccessible due to known bugs. And you keep talking about the upcoming content patch in November. But if no one can complete the existing content we'll never be able to access the new stuff. So... enough BS. Stop treating your customers like idiots, tell us what the actual plans are and when we can expect to see improvements. Or you won't have many customers left at all.

3 years 316 days ago
+4
Sh*t's broken again, and no your "patch" 7 hours ago didn't fix it. 
3 years 316 days ago
+4
I just signed up for an account to report this apparently glaring issue.  Your game won't even allow me get past the launch screen since it keeps telling me my account is already linked on my PS4. This is not possible as I just made this account with the same info so I could report this problem.  After reading this thread why is this still a issue two years later!! Fix this or give me my money back wtf. Seriously. 
5 years 197 days ago
+4
If anything could you put a option in the options menu for auto aim or manual aim on xbox one? I had no issues with the aiming before and I would like to go back to that since every weapon and ablitiy worked now certain weapons and ablities don't work properly.
5 years 151 days ago
+3
Anyone else notice that Charybdis Outpost is discounted now? I guess Neocore has time to put sale tags on stuff, but can't be bothered to make it playable. 
5 years 186 days ago
+3
@SMITTY‍ the issue with the Crusader turret is a known issue by us and most likely the next patch will contain the fixes in this regard! The Season 1 will be available for console players in November!


@ELDRADXV1‍ All the Seasons will be available for console players as well for free!
The revive issue has been fixed on OUR end but a patch is needed to implement it into the live version:)
We will check on the Priority Assignment issue, thank for reporting it! Thank you too @VALANDORNE

@THEWIWITCHEUR
Thank you for reporting the cases. Most of the crash issues have been averted on our side, hopefully shortly we can fix all of them. Our backend can cause some issues you mentioned but we will do our best to increase the overall experience and stop the arising of such issues!


5 years 204 days ago
+3

Good job tech-priests. Thanks for the data slate. I'm waiting for it impatiently to purge heresy efficiently ! Emperor's glory !

This comment was edited 5 years 204 days ago by Brucks
3 years 316 days ago
+3
Lord Anvil
Ive sent neocore a message, but it says that they dont "operate" messages in the weekend. So i guess we wait till monday the least.
3 years 316 days ago
+3
Same here :( glad it's not just me.. not glad I can't play the bloody game


5 years 165 days ago
+3
Posted by CrazyBizzy 5 years 165 days ago
Any progress on fixing Charybdis? I bought it nearly 2 weeks ago and I still cannot play it

Wondering this again myself. Still can not use the product I paid for.

This comment was edited 5 years 165 days ago by Verusius
5 years 154 days ago
+3
thehemham
I like the game, too. I'm a huge 40K fan and have been wanting a Diablo-esque version of Warhammer for years. But I also really want to see it improve. Frankly, right now it's unplayable. The bugs in the main storyline alone are issues that should've been resolved in the alpha. And definitely shouldn't have made it past the beta. Now we have a game we've paid for that we can't actually play. And paid DLC that can't be accessed. And still no coherent response from the development team. If you, as an individual, are OK with that it's your prerogative. But it's not acceptable to the rest of us, nor should we be making excuses for developers who simply aren't communicating with their customers. I'm OK with a fun game that has some bugs. I'm OK with waiting a little while for those bugs to be resolved. I'm not OK with the direction Megapull has taken with his responses to legitimate complaints and bug reports, nor am I OK with the fact that NOTHING has been done to address those known issues. I completely agree that this community is becoming highly toxic, but the blame rests squarely on the shoulders of the community manager and the devs. 


If they'd simply come out and say, "We can't release the patch until November for [insert BS excuse] and we understand that isn't fair to our customers. So we're refunding everyone who paid for the Charybdis Outpost DLC that is inaccessible (although you'll still be able to play it whenever we get around to fixing it) and we'll think of some way to make up for giving you an unfinished product." That would be fine. But nope. And then they act confused when people aren't happy. 

5 years 203 days ago
+3
The game is amazing at first glance. There are some minor bugs but they are nothing. Great job Neocore, thanks for creating such an amazing game. You got my support! 
3 years 316 days ago
+3
Ramones13

Same problem with ps4

5 years 149 days ago
+2
This comment was deleted 5 years 143 days ago by Marcopolocs
3 years 316 days ago
+2
Posted by Syringol 3 years 316 days ago
I just signed up for an account to report this apparently glaring issue.  Your game won't even allow me get past the launch screen since it keeps telling me my account is already linked on my PS4. This is not possible as I just made this account with the same info so I could report this problem.  After reading this thread why is this still a issue two years later!! Fix this or give me my money back wtf. Seriously. 
Hi, i have the same issue on Xbox One, got the game yesterday with the games with gold subscription. I created a new account and I get an error that the email is already in use for linking an account. Are there any fixes? 
3 years 316 days ago
+2

Everyone!

Please contact us at [email protected] and provide us your PSN/Gamertag as well as an email which we can set as your ingame email.

Our apologize for the caused inconvenience, our colleagues are already on the matter, fixing the registration/verification process.

This comment was edited 3 years 316 days ago by Marcopolocs
5 years 197 days ago
+2
So after the patch on xbox one I think mostly everything is great, but there is one issue since we don't have the auto aim anymore. 


Weapons like the lasgun that has a channel frontal cone is now just terrible. I liked the weapon before since the channel laser would auto target the next enemy, now you have to try to move the analog and the laser doesn't snap to targets at all anymore. This makes the weapon very hard to use and gimped the lasgun a lot. 


I am sure this is also a issue with the bolter rifle or any weapons with a channel cone.


Is there anyway you could fix these abilities or was your main intenion to nerf those weapons? The lasgun was fun to use and had a unique gears of war style build with the lasgun and my crusader. Now with these changes I just won't even bother playing him :(.

5 years 158 days ago
+2
Marcopolocs

Hi, here is my feedback after trying to play the mission Pushing Back The Rebels in Viper's Nest mini campaign.


Previously for my assassin lvl 22, the mission was loading correctly (compared to other players I read from), but the game was crashing during the scene before the inquisitor teleportation on the mission map.

For my Crusader lvl 21, loading, teleportation of crusader on the map : OK, but after moving a little bit on the map, before seeing any ennemy, the game cashes.

Crash : black screen, then blue screen of the PS4 saying error CE-34878-0 occured.


Well, I tested a few minutes ago, and ............... still the exact same behavior of the game with my 2 characters.


So, unfortunatly, the scripts that were run recently didn't have any effect on my 2 stuck characters :(

5 years 157 days ago
+2
I have been purchasing digital content on the PSN for the past 10 years and I have never had content simply not work. I think the Charybdis DLC should be pulled from the store until it works. How can you knowingly sell something that doesn't work? I am starting to think Sony needs to get involved here.
3 years 316 days ago
+2
This was posted nearly two years ago! And even now I'm encountering this issue! I mean come on! This should have been fixed ages ago! 
3 years 316 days ago
+2
Ive just installed the game on Xbox One, when trying to enter the game it asked me to register with a neocore account, and so i did. After registering tho, when writing my e-mail  and clicking next i get an error saying "This e-mail is already used for account linking". How can i fix this problem?
5 years 152 days ago
+2
thehemham
And some people are just happy with a beta release of a game sold full price ^^

More than 20 days than 3 of of characters are stuck with the crashing bugs, I should be happy with it ??

5 years 182 days ago
+1
Posted by TheWiwitcheur 5 years 184 days ago
Hi all,


A new "bug" to report, not really annoying but disturbing at first :

- Priority Assignment : Dhukari Raid (I guess, sorry don't remember the spelling exactly), one of the action possible had an announced cost of 990.000 Caligari Credits and +- 999 Fate.

I took the chance with "only" 615K CC and 1.5K Fate, turns out it cost in fact only 990 CC and 9 Fate (still missed the assignment though, don't know if it's intended XD).


- Storage Servitor bug : happened once so far, was checking storage Servitor and all items (including Relics, etc) were missing, stash was empty. The proverbial "Exit to Main Menu"/"Play" solved the problem.


@MARCOPOLOCS‍ : thanks for feedback, it's good to know things are taken care of on devs side ^^ I have faith in this game, it's really good, and it's getting better thanks to support and patchs :) Way to go dudes ! The Emperor Protects !


Cheers,

The Wiwitcheur

Hi all,


Support : PS4 classic


New reports :

- Sound syncro during CGI cinematics : noticed it from the beginning (before patch), forgot to mention it before. The sound is always delayed during these cinematics, and subtitles also. Tried in French and English (playing the game in English atm) and the same problem exists


- Missing items after completing mission : happened only once so far (afaik), after completing a mission the items I looted from dead enemies during the mission went missing


That's all for today :)


Cheers,

The Wiwitcheur

5 years 175 days ago
+1
Marcopolocs
Hi just to let you know having issues with silence the guns  mode again  on  Nereus 3.     The weather effects etc still work and characters animation while standing still but all sound stops working and the only way to get out of it is to eject disk or turn off the ps4 using the sensors on the actual console.  Controller and the PlayStation logo button to go back to the home screen also stops working. Just thought I’d update you !
5 years 202 days ago
+1

On destructible environment as it is apparently impossible to get a straight answer: Just to demonstrate my point: A review of the XB1X version uploaded on August, 21st. Fast forward to minute 16++ - showcasing quality mode WITH actually destructible environment on XB1X -.

https://youtu.be/IDW31NDeq3s

You can also see sparks when sword hits objects, stray bullets also visibly hit walls and small pieces of debris seem to be falling down from time to time when that happens. I have never seen anything close to ths of this. You will also notice actual environmental destruction as opposeed to objects simply phasing out as they do right now. Near the end even an entire column reaching up to the ceiling collapses. This is exactly what I thought I had been paying 80€ for. This is 20 minutes of gameplay, obviously a very late pre-release build. Obviously it can't be the final release (even though the graphics look exactly as if it was) or things would just be phasing out.

Now you can give me your standard 3 thumbs down for all I care. I simply posted this gameplay footage to demonstrate that the XB1X obviously can handle realistic environmental destruction - even in quality mode. Your live chat is down btw or is it just me because I dared asking inconvenient questions? If that is the case I sincerely believe that you should treat a customer who paid 80€ for your game in good faith with a little more respect.

I can't help it if you can't take valid criticism and see it as personal insults. I will no longer post or even come to the forums anymore. If nothing is fixed (as I have come to expect) I will  press for a refund. I have also saved the website as a pdf file as additional proof of false advertising just incase. Again looking forward to the standard 3 thumbs down. That is all.



3 years 316 days ago
+1
Nexus69svK
I haven't found any yet. The only info that I can find at all is further down the thread that says they aren't open on the weekends....
3 years 316 days ago
+1

Hi, everyone. I've wrote that had a problem with verification on PS4. I've sent neocore a message and they help (it took 1 hour). 

5 years 161 days ago
+1
Marcopolocs
Is the process of certification the same no matter the severity of the problem? It seems as tho games like Fortnite push through hot fixes and updates on an almost daily basis. I am just curious on how it all works.
5 years 161 days ago
+1
Posted by Verusius 5 years 165 days ago

Wondering this again myself. Still can not use the product I paid for.

Same for me, 3 characters stuck because of story mission bugs.

From the day I bought the game 28/08/2018, I was more stuck, waiting for bugs solutions to unlock my different characters than playing !


Why neocore didn't wait longer to release the game, at least release it when players could enjoy the experience, instead of selling full price what it looks like a beta version ?


It's a real shame because it's a good game, but all those bugs really ruins the experience !


I'm really wondering if i'll continue the game, and if the upcomming patch will be as efficient as it should. I remember the 1st patch which totally ruined the revive function in coop or multiplayer missions.

I hope the next patch will solve bugs without instroducing new ones ^^


This comment might be a bit negative but, as a fan of the WH universe (board games and armies ...), I feel so frustrated !

This comment was edited 5 years 161 days ago by KiLLyoX69
3 years 309 days ago
+1

I am having a similar problem created an account for Neocore and when I put my detailed into the xbox it says it's already used for account linking.

This comment was edited 3 years 309 days ago by PIGz
5 years 161 days ago
+1
Unsure if this is the correct spot ta post this.

 But ive been getting a consistant crash on ps4 when doing the 2nd priority mission of vipers den.


 As soon as the mission starts. You get half of the "warp in" animation. Then a black screen.  Following a system crash. - CE-34878-0 


 Other missions work fine, tryed afew others thou wasnt able to finnish one; 1 boss wouldnt stop regenerating Dispite constant damage lol.

3 years 315 days ago
+1
Nexus69svK
I logged in this morning and it's working now. 


5 years 138 days ago
+1
Marcopolocs
Hi there...the problem with multiplayer is that, all of a sudden, is near impossible to get into a mission. Ive done 47 so far but the last 7 were very difficult to get and took a lot of attempts. It either does not find enough players or the message "matchmaking not available" appears. Have tried waiting 30 minutes sometimes, without success. This did not happen at the beginning. No real issues getting connected for the first 40. Playing on XB in Portugal. Thanks
3 years 315 days ago
+1
Syringol
Update. 

 As of this morning it's working for me. 

5 years 184 days ago
+1
Posted by TheWiwitcheur 5 years 186 days ago
Hi all,


Back to report some new bugs :


- Camera : after completing the main campain a 2nd time, right after the credit roll, the camera was centered on the pet active at the moment (ServoSkull), thus making mouvement impossible as it'd not follow my character. Had the quit to Main Menu and load again to get it right


- Loading : happened twice, game froze right after loading a mission, and then got the PS4 error message. Had to restart the application


- Online : happened several times, I got a ps4 error stating that the application started working during the online mission, had to launch it back, but got the rewards from the mission anyways


Please check these out and add them to the next patch ;)


Cheers,

The Wiwitcheur

Hi all,


A new "bug" to report, not really annoying but disturbing at first :

- Priority Assignment : Dhukari Raid (I guess, sorry don't remember the spelling exactly), one of the action possible had an announced cost of 990.000 Caligari Credits and +- 999 Fate.

I took the chance with "only" 615K CC and 1.5K Fate, turns out it cost in fact only 990 CC and 9 Fate (still missed the assignment though, don't know if it's intended XD).


- Storage Servitor bug : happened once so far, was checking storage Servitor and all items (including Relics, etc) were missing, stash was empty. The proverbial "Exit to Main Menu"/"Play" solved the problem.


@MARCOPOLOCS‍ : thanks for feedback, it's good to know things are taken care of on devs side ^^ I have faith in this game, it's really good, and it's getting better thanks to support and patchs :) Way to go dudes ! The Emperor Protects !


Cheers,

The Wiwitcheur

5 years 184 days ago
+1
Marcopolocs
Yup, I'll try to think about it ;) I'm playing on PS4 classic (planning to acquire PS4 Pro soon^^)


Cheers,

The Wiwitcheur

5 years 200 days ago
+1
Please let there be improvements to destructible cover and limb dismemberment
5 years 192 days ago
+1

Aiming is totally broken. Worked way better before the patch. Apparently they just roll stuff out without trying it first. PLEASE ROLE BACK OR FIX AIMING.

5 years 183 days ago
+1
necromorph11
@TALBY FESS‍ we averted a lot of crash issues since the last patch and the upcoming one will contain several fixes in this regard! Most likely it will arrive next week! 
5 years 178 days ago
+1
Posted by Marcopolocs 5 years 184 days ago
If you encounter any similar Drukhari investigation would you please take a screenshot and send it to us?

That would be of great help!
May I ask on which platform are you playing?

Finally got the Assignment back, took some screenshots as required :

Warhammer_40_000_Inquisitor_Martyr_20181001195407

Warhammer_40_000_Inquisitor_Martyr_20181001195959

Warhammer_40_000_Inquisitor_Martyr_20181001200029


Took the 2nd option (not visible here) about establishing a psyker-network to trace pain signals to track Dark Eldars positions. No Mission launched and got the Finish Assignment page with Glory Reward (and got a nice Relic Power Hammer in the process :D)


Hope this will help !


Cheers,

The Wiwitcheur

This comment was edited 5 years 178 days ago by TheWiwitcheur
5 years 191 days ago
+1

Just want to talk about some issues I have on the ps4. 

1. We cannot revive players in multi-mode.

2. The targeting system is broken.

3. I got a system hard crash on my ps4, like totally frozen. I had to unplug the machine.

4. The assassin is not working well in multi player mode, because when the assassin does an execution, the mission bugs. This also happens with the crusader if he executes a boss.

5. Primary assignment doesn’t appear anymore.

6. When I go see the mechanicus to change your appearance, I get kicked out of the game.

7. Sometimes the sound cuts completely and shortly after the game crashes.

Thank you for your time and I hope you can fix these bugs because it’s still a good game.

5 years 168 days ago
+1
Posted by Skot 5 years 168 days ago
My Charybdis outpost mission appeared on my assignment list then vanish from all characters including a new one, please help 
I just bought the Charybdis outpost dlc and it's no where to be found. I've checked the astropath on all characters. I've uninstalled and wiped all data from the PS4 and reinstalled, even reset my licences. I got nuttin.
5 years 167 days ago
+1
Marcopolocs

Hello,   please check mine as well :)


My PS4 ID is = Tesal2005


Same problem = Charybdis outpost appeared on some characters 'n now gone totally from all my character since the last patch.


Thank you <3


5 years 190 days ago
+1
Marcopolocs
Targeting Issues on PS4: 


1) Auto aim does not function at all when behind cover. Cover is now completely useless 


2) Auto targeting often does not move to the next closest enemy upon the death of previous enemy. 


3) Precision shots often do not work due to the fact that aim lock does not target an enemy when attempting the shot. 


4) Highlighting a terminal or object is extremely sensitive. You cannot be too close or too far away. You have to stand in a very small and specific location.


5) Barrels rarely highlight as a target for L1R1. I often forget they are even destructible objects.

5 years 166 days ago
+1
Marcopolocs
PSN is Verusius.
5 years 190 days ago
+1
Marcopolocs
Hi I just got a hard system crash, everything shut down: the sound, the controler and the screen froze. I coudn't do anything with the system. Nothing  was responding. I needed to do a hard reset to the console. Now the system is on and I received an error code: CE-36329-3 This only happens with this game, I've never had this with other games. I am now wondering if this is good for my console, I don't want to break it. BTW, I'm playing with the ps4 pro. 


Thank you for your time
3 years 316 days ago
+1
Ramones13
I'm having the same exact issue! I've been trying for two hours!
5 years 177 days ago
+1
Marcopolocs

Happened only on silence the guns missions . The other issue for harbingers of hate only occurs when I try to launch the mission for the doomed city the loading screen appears then after the loading bar is full it literally closesMy game and my ps4 interface gives me an error code. The error message for this is ‘ an error has occurred in the following application (ce - 34878 -0) I did a purge mission today and have had no issues.  These are the only issues I have had with the game but they still persist. I have also reinstalled everything but this hasn’t fixed it.

5 years 165 days ago
+1
Marcopolocs
Any progress on fixing Charybdis? I bought it nearly 2 weeks ago and I still cannot play it
5 years 177 days ago
+1
Marcopolocs
I have had no issue now with any other missions ( silence the guns is working fine now )except from harbingers of hate the doomed city. Tried to launch it plenty of times now I just get the game closing due to error message every time .