I lost progress like anyone else. The real problems are 

1. - I am unable to start to get progress back on the main story line,. I can see in the Journal that I completed Van Wynter Legacy, but I cannot start or travel to "Through Fire and Flames."

2. - I cannot submit a ticket ingame (i play through STEAM.). It opens a window asking me to log in. But it does not accept my credential, even though it shows in game that I have linked my Neocore account. And they are the same credentials I used just now to log into this site.