Also, which of our games are you trying to log into? 

Hey I see you were able to get your account activated since? For Martyr that can still be relevant, however for the Incredible adventures of Van Helsing it won't apply, as it doesn't support online play anymore since our server provider for the game shut down its operations. You can play multiplayer, though, by peer to peer connection with your friends, if one of you hosts a server for the rest to join. You can do this from the main menu, by going to the righter-most tab of the multiplayer menu.

If you are a returning player, and think you've lost your past characters with online gone, fret not! We have saved your past characters for you to download and play with. You can check out this article for more info on this:

https://neocoregames.com/en/the-incredible-adventures-of-van-helsing-final-cut-online-character-downloader