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- W40K Inquisitor - Martyr - Xbox One Pre-Order Update
Inquisitors!
We have received an update from our console publisher Bigben Interactive, we're posting their letter about digital pre-orders here:
Hi everyone,
As some of you have noticed, Warhammer 40,000: Inquisitor – Martyr is no longer available for pre-order from Microsoft Store on Xbox consoles. If you pre-ordered the game, your order will be cancelled. If you have already been charged, your payment method will be refunded.
Warhammer 40,000: Inquisitor – Martyr will release digitally from Microsoft Store on Xbox consoles on July 5th.
Since digital pre-orders won’t be available again on Xbox One, we would like to compensate anyone who digitally pre-ordered on Xbox One by offering the Servo Skull Pet pre-order bonus. Please contact hotline[at]bigben[dot]fr with the following information:
- Email subject: Warhammer 40,000: Inquisitor – Martyr – Xbox One digital pre-order
- Please include in your email a proof of Xbox One digital pre-order
We will send you an activation key for the digital pre-order bonus a few days before the release of the game. Please note that the base game is needed to play this DLC.
It is possible that some of you who pre-ordered may be able to download and launch the game on June 5th, but this version of the game will not work. To play the game, you would need to delete this version from your console and get a new copy of the game (as a digital purchase or as a retail disc install) from its official release on July 5th.
Please note this doesn’t impact retail pre-orders: if you pre-ordered the game at a retail partner, you will get the Charybdis Outpost mission as a bonus.
We sincerely apologize for the inconvenience.
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An update from BigBen:
"Hi everyone,
Following our initial announcement, we have gotten several inquiries about PS4 digital pre-orders for Warhammer 40,000: Inquisitor – Martyr.
Unfortunately, because of the recent release date shift, we will not be able to offer digital pre-orders through PlayStation Store.
Please note this does not impact retail pre-orders: if you pre-ordered the game at a participating retailer, you will get the Charybdis Outpost mission as a bonus.
In addition to that, when Warhammer 40,000: Inquisitor – Martyr releases on July 5th, the Deluxe and Imperium editions will also be available for digital purchase on the American and European PlayStation Store.
Thanks again for your support!"
And for Xbox as far as I know, it is IMPOSSIBLE to buy anything from the Online Store regarding Deluxe and Premium Edition. It is also impossible to buy anything Imperium Edition related for those whi wish from a Retail Store, or from a Retail Store with their own Web Page.
Soo, what are the updates regarding these issues? Because I´m sure people are interested in also knowing that.
I know Playstation have sold more then Xbox has likely ever sold, and likely there are more owners of Playstation.
But I´m sure Xbox Owners also would like to know what will happen to their versions.
“”As some of you have noticed, Warhammer 40,000: Inquisitor – Martyr is no longer available for pre-order from Microsoft Store on Xbox consoles. If you pre-ordered the game, your order will be cancelled. If you have already been charged, your payment method will be refunded”
Any idea when the refund is due to process? I paid in May and have still yet to have a refund occur.
Only found this post whilst searching for a current release date, and have now emailed for what seems to be a thing I already paid for. £70 version of the game.
I have contacted BigBen and have received this response this morning;
"Greetings,
We have carried the greatest attention to your e-mail.
The official release date will be announced next week, we can not give you more information.
Staying at your service for more information,
The Hot Line Team "
This isn't the "don't worry everything fine, just a mix up" response i was hoping for and taking the reply at face value, leads me to think that the release date is still fluid?
I have checked a few UK stockists and their dates are listed below;
Simply Games: 03/07/18
Argos: 31/12/18
Game: 31/12/18
Amazon: 02/01/19
This is really disconcerting and i would really like to know what's going on.
Our console ports are handled by BigBen Interactive, so they should be able to give up-to-date information about Martyr's console releases. Be sure to inquire at [email protected] for details!
I am also in the UK
If you've ordered it from the Microsoft Store, then Microsoft can answer your question. Or you can ask our console publisher, BigBen about it - [email protected]
Unfortunately we don't have the information, because the console part (publishing) is completely handled by BigBen.
As you can see above:
"As some of you have noticed, Warhammer 40,000: Inquisitor – Martyr is no longer available for pre-order from Microsoft Store on Xbox consoles. If you pre-ordered the game, your order will be cancelled. If you have already been charged, your payment method will be refunded."
You can always get in contact with BigBen (our console publisher) at [email protected] - for more information.
An update from BigBen:
"Hi everyone,
Following our initial announcement, we have gotten several inquiries about PS4 digital pre-orders for Warhammer 40,000: Inquisitor – Martyr.
Unfortunately, because of the recent release date shift, we will not be able to offer digital pre-orders through PlayStation Store.
Please note this does not impact retail pre-orders: if you pre-ordered the game at a participating retailer, you will get the Charybdis Outpost mission as a bonus.
In addition to that, when Warhammer 40,000: Inquisitor – Martyr releases on July 5th, the Deluxe and Imperium editions will also be available for digital purchase on the American and European PlayStation Store.
Thanks again for your support!"
Going by the above statement retail/physical copy pre-orders are fine and will still be ok , it’s the digital pre-orders that were cancelled and are unavailable
I asked on https://support.xbox.com/ the same question "Would be my purchase be valid on launchday July 5?" and the answer was "Yes". You can ask them by yourself, they answer almost immediately unlike Neocores community managers
I already PAYED for my imperium edition preorder - thats a problem. I think, its not a big deal to close new and cancel the existing non payed preorders. As stated above "If you have already been charged, your payment method will be refunded." - thats not true, nobody gonna return my money willingly. In the end we can always speak with Xbox support again - last year i got two copies of Halo Wars DE for a zero price
Chatted about refund here https://support.xbox.com/en-US/. They are definitely not happy about this stupid situation, but can help with refund
An update from BigBen:
"Hi everyone,
Following our initial announcement, we have gotten several inquiries about PS4 digital pre-orders for Warhammer 40,000: Inquisitor – Martyr.
Unfortunately, because of the recent release date shift, we will not be able to offer digital pre-orders through PlayStation Store.
Please note this does not impact retail pre-orders: if you pre-ordered the game at a participating retailer, you will get the Charybdis Outpost mission as a bonus.
In addition to that, when Warhammer 40,000: Inquisitor – Martyr releases on July 5th, the Deluxe and Imperium editions will also be available for digital purchase on the American and European PlayStation Store.
Thanks again for your support!"