Sounds like a bit of an unfortunate experience, I remember your original post and from what i understand of talking to some others I am aware that some laptops still have some issues with running the game I think. 

I would say in their defence that they have no way of knowing exactly what problems might be there during an early alpha, that is indeed the whole reason for having one. Hardware issues are an unfortunate bump in the road, that being said it doesn't excuse the lack of communication you have had.

It looks like some lessons can be learned regarding the technical support process, I feel the layout of this forum is partially to blame as i'm aware of several similar threads that have been overlooked by accident.

I wish you luck in resolving the issue but I don't think resorting to name calling is going to help you get that refund.

-also don't expect an official reply for the next 48h as its a bank holiday tomorrow just a heads up. 

How about you link us some Screenshots or pastes of the Communication between you and Neocore maybe we can figure out a way to help you.

@OP, grow up, kid! This is alpha, a stage where game is very unstable and focus is on fixing and testing stuff, not actually playing a game. If you can't take that, then just don't bother with participating at that stage and wait for Beta, where you can at least expect some stable experience. Acting all high and mighty doesn't help your cause at all, threatening developers to badmouth them just shows how immaturte you are. Sit tight and wait, they posted that they do not plan to release minor fixes now and will release one big patch to address a lot of issues soon. I also have a problem that isn't fixed for a month or so but I am not rolling on a floor, screaming FIX IT!

It's an alpha. It's supposed to be extremely buggy. If you're going to get mad about bugs you should wait until launch. I can't really say much else considering you didn't give us enough information to try to help you. Maybe trying updating your GPU driver or reinstalling the game or something.

in order to try and keep this constructive i'd suggest we refrain from throwing names around.

If you haven't already, as the below user suggested, your drivers are probably the first thing to look at. It may also be of benefit to tell us what your cpu and gpu are so we can ask around in the discord and see if any other players have found solutions to the problem. I'd also suggest a clean reinstall if you haven't already. 

OP I think the way you handle this situation is the worst possible way.

I think it's pretty unfair. First of all you are supporting an alpha build and the further developement of the game. It's obviouse that it has a dosens of technical issues.

The company is focusing on the developement of the game and not on single technical issues of the supporters.

Your role in this phase is to play the alpha build and report every bug, deliver as detailed as possible information (rig specifications and driver/softvare versions. Best way is to extract it via AIDA or other similar softwares)

and deliver screenshots or log files of the error.

If they would seperately focus on every individual issue, the game would never be released.

Wait until the issue get fixed

(To be honest after I payed for this game to support it, the game crashed even in the manü. I reported the issue and left it as it was. After 2 weeks, everything worked fine.)

And I don't know how much experience you have with game companies, but if you think Neocore is the worst company, than I really hope you will never face the really shitty ones (won't name them) + depends on the taste....I have only bad experiences with PoE.