In other words- There's an ingame scam that doesn't put my order in queue after I've made my purchase. All currencies are lost as well as crafting materials used.  Also, Crafting locks up and cannot be done for the duration. 

Please reply with the name of your supervisor in the case you do not expedite my request to return all lost currency and materials. 

I suggest shutting down service until your company fixes the game

Thank you.