Problems with activatioN? look here.

Warhammer 40K Support Area

By Megapull

Marcopolocs replied

105

Staff Member

Aimbot

Megapull

112 866

Hello guys,

We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email

We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.

If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.

Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.

Thanks for your patience,

Neocore Staff

UPDATE FOR HOTMAIL (and probably other) USERS:

Go to your e-mail client,

Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save

This might help.

This post was modified by Morzan

Store Page

105 comments

Problems with activatioN? look here.
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Morzan

41 486

We are sending the keys, emails manually.

Be sure to add "Neocoregames.com" to the whitelist.

I hope that you will get your keys soon!

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Asee

With the help of the Astronomican the keys are on the way to their owners, however warp storms try to prevent our plan to deliver them.

This comment was edited by Valkyrie Neocore

WilliamCrowe

0 1

Valkyrie Neocore

After the fastest reply ive ever had in support history, i have received my key.

I look forward to testing this game and (for sure ) singing its praises :D

mark jones

0 1

No key but conformation from paypal and Xsolla you have been whitelisted jack all in the junkmail also. Why not just put the key up on the site in the history section ffs

Dharchaon

0 2

Want to say thank you for the support.

Account verification was the problem. Solved by mailing at [email protected],

direct answer just a minute later and account was free.

Purchase in between seconds and received the steam-code, now downloading...nice.

Good luck with the project.

Hope for a good and solid community.

Cheers

Dharchaon

kenny wildman

1 2

Posted by kenny wildman

Bought the game a couple of hours ago, still not key. Happy to wait, I know game dev rarely has any task that can be fixed easily/overnight.

Hotmail user, safe sender list updated, still no luck.

Just got my key emailed to me by one of your guys.

Thanks a bunch, good luck with the rest of the project! :)

Rotmaehne

0 5

I have sent you my 3 email for the key. Now you have a Screenshot from the received the confirmation from Paypal and Xsolla.

And i have Write you my Name an the Order ID from Xsolla. I hope you can send me now the Key. I wait over 2 Days.

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Iohan Pax II

Probably I was having a lunch, if it took so much time ^^

Rotmaehne

0 5

Valkyrie Neocore

Oh my *******god i have the key. I love you soooooo mutch <3 :D

Theforeseen

2 5

Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by Theforeseen

Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?

Just finished everything, if you dropped a mail, you should have already received some kind of solution :)

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Osiris212

... Intereseting, cause there isn't any mail from you side, with the mail address that you used for purchase.

Checked it, also I mailed the key manually.

SORRY, it ended up in the Junk Folder, shame on me, I tell every people to check it first, and then I'm the one who skip this step...

This comment was edited by Valkyrie Neocore

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by fiyga

I use the Mail.com webmail service and still haven't received the activation email for the account I signed up using that email. This has been since 10 or 11AM MST (~6hours now).

I did just register using my less used Gmail, but still, figured its worth mentioning.

Interesting, as it seems your account is verified and you are using something else, not the mail.com ...

kenny wildman

1 2

Bought the game a couple of hours ago, still not key. Happy to wait, I know game dev rarely has any task that can be fixed easily/overnight.

Hotmail user, safe sender list updated, still no luck.

Aeneas2020

0 1

Thirdye

I'm still waiting too but I have faith that someone will email me a key at some point soon! Been trying to buy the game and then wait for a key since yesterday now.

Mad Larkin

0 1

Hello Gents,

I dropped a mail regarding the key and I appear to be one of the souls lost in the warp at this time(Hotmail). Looking forward to the email and resolution. Thanks!

Butar

0 2

Same Here Bought the game at 11 O'clock, And key is not Here .. Email 2 Support is Out :D

<- Gmx User

nebworth

0 1

I emailed that support address, but just to give the info on here too, purchase didn't go through initially, went through fine on the second go, got a confirmation email about 4/5 hours ago and nothing since.

I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team.

Cheers

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by nebworth

I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team.

Cheers

Also don't forget to mention, if you receive the keys ^^

ChaosMolefx

0 4

So i put them on the Whitelist (GMX) but no luck with E-Mails which got already send out. New ones seem to be fine, and Yes Support-Mail is out...i should have use gmail in the First Place -.-

Asee

0 2

Hi there, still waiting for the key for the game..

Best regards Mattias

Thirdye

3 33

Morzan

did but still got nothing for hours and even sent a message

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Praises have been heard, bunch of keys are waiting to exit from the warp and find their hosts.

Sorry for the inconvenience and thanks for your patience!

This comment was edited by Valkyrie Neocore

Tycho13

1 4

Hotmail User here also who hasn't received his key.

I have emailed the Support email address with my Order ID.

inpendingDoom

0 1

Hello

I have emailed support about not receiving my steam key and have yet to hear a boo from them

Hudson

2 5

Damn - always read forums before purchasing

Tooho

0 1

hi fellas

got another missing key for yous, super keen to start playing.

dimitri imkariel henry

0 2

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181

thank for our help !

This comment was moderated by Jim Fox

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by dimitri imkariel henry

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181

thank for our help !

https://neocoregames.com/en/community/activation-keys-now-accessible-from-order-history

This comment was moderated by Jim Fox

ghostbear007

0 2

Hello.

Is there still the problem with receiving the key if someone is using web.de?

I bought the THRONE AGENT PACK and received the confirmation from Paypal and Xsolla but no activation-key.

dimitri imkariel henry

0 2

Valkyrie Neocore

thank !

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by kenny wildman

Just got my key emailed to me by one of your guys.

Thanks a bunch, good luck with the rest of the project! :)

We are trying to do our best, thanks for your kind words :)

dimitri imkariel henry

0 2

This comment was deleted by Morzan

ChaosMolefx

0 4

Got my Key through the Support thank you very much for the Help! <3

Vinzain

0 1

Yeah, bought the game yesterday too and didnt get a key.... but I have faith in the Emperors Little helpers :D

Thirdye

3 33

Got my key!! Thank you sooooo much!!!! thanks for the help <3

Immortality

0 3

24h after purchasing the 80$ Edition still no key :(

GMX user here

Asee

0 2

Same here, got mine to

HexIV

0 1

Ah, thanks for the thread, just found it and was wondering how I was supposed to download the game. So I'll just wait for the key. Game looks great though kudos to Neocore, for an Alpha it is really looking good and so much potential.

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by Immortality

24h after purchasing the 80$ Edition still no key :(

GMX user here

If you've sent an email to [email protected], then it's nearly impossible. :P

Tycho13

1 4

Posted by Tycho13

Hotmail User here also who hasn't received his key.

I have emailed the Support email address with my Order ID.

All sorted now.

Thank's for the quick response.

Argenex

2 2

Necro time. Looks like your email server that sends out verification emails is no longer functioning.

LaV2

0 6

How much time should we expect before the key is sent? Just as a reference, the domain is whitelisted but I didn't receive the key so far.

C76M

0 2

Waiting for an email back from you guys. Can't wait to test this out

Maddeus

0 2

I'm Dissapointed since yesterday from your service... why we can't find Steam Key in our profil ? when i see lot of troubles with e-mail in facebook. I bought a pack yesterday, it's not possible to connect with my e-mail without facebook connect ( same mail ), i see my order in my profil but nothing for validate e-mail or my steam key.

I understand it's only an alpha but maybe it was a bad idea to launch "The Founding" a Friday afternoon.

( I've sent an email to [email protected]. he asks me my reference ID.. waiting for answer now )

john demarchi

1 9

Also hotmail, though now I wish I had just used my gmail :( waiting on support

Champ154

0 2

Sent an email to support, thanks for the quick responses thus far people :D

Iohan Pax II

4 10

Have faith brothers! I like many other hotmail users failed to receive a Steam activation code after purchase, so I e-mailed [email protected] and received a reply with my code after just 25 minutes. Thank you.

dragoonwar666

0 2

Bought the game a hour ago, still not key.

Staff Member

Godlike

Marcopolocs

91 5752

Argenex

Please send an email to [email protected] in case the issue is still present on your end and we will assist you in the shortest time possible.