Crashes and frustration

4

Hello!

Bought the game via Steam 3 days ago and it crashes randomly in singleplayer and multiplayer missions. It's very frustrating since i really can't play the game. It can crush in the beginning and it's not that bad as if it was in the end of it. Also i can't connect to any of multiplayer activities (without using VPN,tried 2 diffirent providers) since it says "Requesting sever" and then something like "Couldn't connect to a game server". I tried to play via VPN and it works but ping makes the game unplayable, literally! 

Here are some logs that could help you to find that bugs.

What i've tried already:

1. Registry cleanup by deleting all registry info.

2. Creating new Windows user.

3. Updating all drivers to newest versions.

4. Installing all distributives from the game folder.

5. Reinstalling the game itself.

6. Running on lowest settings.

Would like to get any instructions or a solution, since i didn't asked Steam for refund and i do like the game.

May the Empreror guide you.

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4 comments
Crashes and frustration
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5 years 341 days ago
Hi,

it seems all workaround have been used which could have resolved the problem on your end.
We automatically get the crash reports so we will check on them!
May I ask exactly where does the game crash ? On the Command Bridge? 

5 years 341 days ago
Marcopolocs
Nope, only during any kind of missions. Window pops out and the game sound is running, even though video doesn't
5 years 340 days ago
+2
Praise the Emperor!


Yesterday's patch seem to purge all those heretic bugs!


Thanks for it!

5 years 339 days ago
+1
Nasilie
Glad to hear! We continuously analyze the crash reports we get which ease the solving of these issues!