Thank you for fixing.

I also can see among the Collection, the original Cherub that was ONLY available with the most expensive Founder Pack, and that I can not use. But I can understand that. I never got the most expensive Founder Pack. And that WAS Expensive.

But hey. Fix this please.

The cosmetic pet in question was a reward for the Skulls for the Skull Throne event back in 2019. Those who took part in the event received the Cherub. I assume you missed this event which is why you cannot activate it.

We will check this out as well as your account and I will get back to you as soon as possible! 

Regarding this Repentant Cherub. Then yes, i am having it, (or at least I´m having it displayed on this extras menu) but I´m unable to activate it. I do remember it was a gift or something from some kind of event, but can´t recall which one.

I also see that the Foundry Cherub is available, but not available to activate, which is understandable, since I did not have that Foundry package purchased.

Was the Repentant Cherub one of the Seasonal Gifts like some of the other pets given? Or was the Repentant Cherub one of the Specific Event prizes that you could earn by completing x number of Quests/Missions or reaching a set number of goals as an in-game event within that specific time?

Or was it a prize only for the top 200 on the Leaderboards? I remember some Event(s) having special prizes for top 200.

Help me out here please.

my items are also missing ... How do I fix this?

We would like to ask your kind patience as due to some technical difficulties it takes more time but we are on it. Sorry for the delay.

I will ask an update on this and I will get back to you here these weekdays.